Our debt advice may be different depending on the country you live in. Select your country below to ensure you get the right information.
You have a right to complain if you feel a bailiff has treated you badly.
Paying a claims management company is rarely the best way of dealing with debt.
However you feel comfortable, we can help you make a plan to take control of your debt.
You have a right to complain to your lender if you are not happy with their service.
Find out about your credit agreement and what information an organisation holds about you.
Learn more about fraud so you can keep yourself safe and find out what to do if you have been a victim of fraud.
How to deal with creditors who are putting pressure on you.
Find out how you can deal with persistent debt.
Find out if your creditor has run out of time to make you pay back a debt.
Use this letter to tell the bailiffs that they have added more fees to your debt than the law allows.
Use this letter when you are unhappy about the way a bailiff has behaved and you want to complain to them about their actions.
Use this letter to complain to a council if you are not happy with the actions taken by the bailiffs they are using.
Use this letter to contact your lender first before complaining to the Financial Ombudsman Service.
Use this letter to complain to debt collection agencies who are pursuing you when you do not owe the debt.
Use this letter to tell your creditor if you think they are harassing you, and ask them to stop.
Use this letter if a creditor included in your debt relief order is still demanding payments after the order has been approved.
Use this letter where you dispute liability for a debt for which you are being chased.
Use this letter if you want a statement of your account showing what you still have to pay on your credit agreement.
Use this letter if you want a copy of your credit agreement and/or a statement of the account and the creditor has so far refused to send you a copy free of charge.
Use this letter to ask for personal information held about you by an organisation. This is also called a ‘subject data access request’.
Use this letter to help you dispute liability for ‘simple contract’ debts. Make sure that you have not made a payment acknowledged the debt within 5 years.
