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We are National Debtline – and we can help

If you’re struggling with debt, we can help. Get free, impartial debt advice today.

National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We’re here to help you too.

Providing free debt advice for over 30 years

We’ve been helping people in the UK with debt since 1987. We know being in debt can be hard to deal with. That’s why we’re here to help.

Our team come from a range of backgrounds. And all of them are here to help you tackle your debts. You can find out what to expect when you call us here.

How our debt advice works

Three steps to help you take control of your debts.

Be clear on how your money is being spent

We can help you complete a budget, which the best way to start dealing with your debts.

Get the most out of the money you have

We can help you better understand how to maximise your income

Finding the right solution for you

We can then explain the different options, and find the best way for you to deal with your debts.

Watch our National Debtline adviser, Dennis explain more

Our vision

Helping prevent financial difficulty and removing problem debt from people’s lives

We have a proven track record of giving expert debt advice for over 30 years. We promise:

  • to provide expert debt advisers who are supportive and trained to a high standard;
  • to stay committed to providing free, impartial and confidential debt advice;
  • to talk you through the debt advice options that are right for you;
  • to keep all of your personal information confidential; and
  • not to pass your details on to any other organisation without your permission.

If you’d like to find out more about the work we do as an organisation, visit our Money Advice Trust website.

You’re not alone
We’ve helped thousands of people in all kinds of situations take control of their debt.
he adviser was sympathetic and understanding, thank you. This changed my life.
A National Debtline caller 2023
You gave clear advice and treated me with compassion. I can’t thank you enough.
A National Debtline caller 2023
I’m so glad I called, you gave me the knowledge I needed to speak with my creditors.
A National Debtline caller 2023
You were incredibly helpful and knowledgeable, patient and understanding.
A National Debtline caller 2023
National Debtline have really helped me out of a dark place in my life.
A National Debtline caller 2023

Our debt advisers

Our debt advisers are our heart and soul. Their expert knowledge and advice has helped millions of people since 1987. And some of them have been with us for over 20 years.

Our advisers go through extensive training when they first join us. And we continue to support them with ongoing training. We are accredited with the Matrix Standard, for our high-quality advice and guidance.

All our debt advisers are dedicated to giving high quality free debt advice to people across the UK.

Watch Dennis, one of our advisers, explain more about the approach our advisers take.

How can we help?
Our advisers know every situation is different. So however you feel comfortable, we can help in a way that suits you.
Call us by phone
Our expert advisers are ready to talk.
9am-8pm Monday to Friday
9.30am-1pm Saturday
Chat online
Message live with an expert adviser.
9am-8pm Monday to Friday
9.30am-1pm Saturday
My Money Steps
If you’d rather not talk, you can get tailored advice about dealing with your debts from My Money Steps. Available 24/7

Confidentiality

To protect your confidentiality, our phone systems have a permanent block on the “caller return” service. This means that if an adviser needs to call you back, our number will not be saved as the last number to ring you for anyone dialling “1471”. This is in case you don’t want anyone to know that we have contacted you.

You can tell us

Our specialist advisers are trained to help people who may need extra support. Telling us about anything that makes it hard for you to manage your money will help us give you the best advice. And of course, we’ll keep the information you provide confidential.