About us | National Debtline

If you're struggling with debt, we can help.

We're National Debtline, an independent debt advice charity. We've been helping people in the UK with debt for over 30 years. We know being in debt can be hard to deal with. That's why we're here to help.

Free to use. Always.

All our help and information is completely free for everyone, forever.

Independent and trusted

We are an independent registered charity, authorised and regulated by the Financial Conduct Authority. You can trust all our advice will always be impartial.

Built around you

We know debt is different for everyone. We will always build a plan that works for you.

Anonymous and confidential

We know talking about debt isn't easy. So you can be confident that your details will never be shared.

How can we help?

We know every situation is different. We can help in a way that suits you.

Whether you want to talk it through on the phone, get advice via our web chat, or get your own tailored advice 24/7 through My Money Steps, we're here when you need us.

Our team come from a range of backgrounds. And all of them are here to help you tackle your debts. You can find out what we will ask you about here.

National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We're here to help you too.

Looking for information?

Find impartial, expert, easy-to-read information to help you feel more in control. And if you want to know more, you can talk to us at any time.

Our vision

Helping people across the UK tackle their debts and manage their money with confidence

We have a proven track record of giving expert debt advice for over 30 years. We promise:

to provide expert debt advisers who are supportive and trained to a high standard;
to stay committed to providing free, impartial and confidential debt advice;
to talk you through the debt advice options that are right for you;
to keep all of your personal information confidential; and
not to pass your details on to any other organisation without your permission.

Breathing Space

Our debt advisers are our heart and soul. Their expert knowledge and advice has helped millions of people since 1987. And some of them have been with us for over 20 years.

Our advisers go through extensive training when they first join us. And we continue to support them with ongoing training. We are accredited with the Matrix Standard, for our high-quality advice and guidance.

All our debt advisers are dedicated to giving high quality free debt advice to people across the UK.

You can tell us

If you have a personal, health or other issue that is making it harder to manage your finances you can tell us. If we know this, it could help us give you a better service.

Always confidential

If we need to call you, our number is always hidden when we call and will not be shown as the last number to call you. This is in case you don't want anyone to know that we have contacted you.