National Debtline | England and Wales | Sample letters - Complain to a council about the actions of their bailiffs

This sample letter covers England and Wales

To view all sample Letters that cover Scotland, please click here.

Use this letter to complain to a council if you are not happy with the actions taken by the bailiffs they are using. Only use this letter when you have already complained to the bailiffs but you are not happy with their response, or they did not reply. Contact us for advice before using this letter.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
Today’s date will be added automatically.
Sign each letter and enclose a copy of your budget if needed.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Change to joint version

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12th December 2024 [today’s date]*

Dear Sir/Madam

Account No:

I am writing to you to complain about the actions taken by the bailiffs who are collecting

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of £

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on your behalf.

[explain the details of your complaint. set out the facts clearly and put things in date order if possible. say what you are not happy with and what you want the bailiff company and the council to do about it. if you are complaining about the fees the bailiffs have charged you, set out what fees have been charged and say why you think they are wrong. include a copy of any paperwork that you feel supports your complaint.]*

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If you fail to resolve my complaint to my satisfaction, I will have no alternative but to take my complaint to the Local Government and Social Care Ombudsman.

I look forward to hearing from you.

Yours faithfully

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Complain to a council about the actions of their bailiffs (sole name)

Complain to a council about the actions of their bailiffs (sole name)

Letter in joint names