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This letter is relevant in England & Wales.

England Wales

Complain to your lender (sole name)

​Use this letter to contact your lender first before complaining to the Financial Ombudsman Service.

Use this letter to contact your lender first before complaining to the Financial Ombudsman Service. You can find more information about how to use this letter in our guide Complaining about your lender.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
  • Today’s date will be added automatically.
  • Sign each letter and enclose a copy of your budget if needed.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

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Your address line 1Make sure you include your full address.
Your address line 2
Your address line 3
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Your postcodeDon't forget your postcode.

15th June 2024

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