Use this letter when you are unhappy about the way a bailiff has behaved and you want to complain to them about their actions.
Complain to a council about the actions of their bailiffs
Use this letter to complain to a council if you are not happy with the actions taken by the bailiffs they are using.
Complain to your lender
Use this letter to contact your lender first before complaining to the Financial Ombudsman Service.
Complaining to debt collection agencies that you do not owe the debt
Use this letter to complain to debt collection agencies who are pursuing you when you do not owe the debt.
Continue accepting my offer
Use this letter if your situation has not improved, to ask your creditors to continue accepting your current payment offer.
Creditor harassment warning
Use this letter to tell your creditor if you think they are harassing you, and ask them to stop.
Creditors asking for payment after debt relief order approved
Use this letter if a creditor included in your debt relief order is still demanding payments after the order has been approved.
D
Dispute liability for a mortgage shortfall
Use this letter to dispute liability if your lender has not contacted you for over 12 years, and you have not made a payment or written acknowledgment during this period.
We're here to support you
However you feel comfortable, we can help you make a plan to take control of your debt.