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Sample Letter

Reconsider freezing interest and charges (sole name)

Use this letter when a creditor refuses to freeze interest on your account. You can find information about how to use this letter in our Refused offers fact sheet.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
  • Today’s date will be added automatically.
  • Sign each letter and enclose a copy of your budget if needed.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Change to joint version
You need to include the organisation name.
Name of the organisation you are writing toInclude the name of the person or creditor you are writing to.
You need to include their address.
Their address line 1Make sure you include the full address for the person or organisation. Don't forget the post code.
Their address line 2
Their address line 3
You need to include their postcode.
Their postcodeDon't forget their postcode.
You need to include your address.
Your address line 1Make sure you include your full address.
Your address line 2
Your address line 3
You need to include your postcode.
Your postcodeDon't forget your postcode.

5th June 2023

Date
Dear Sir/Madam
Account No:
This field is required.
Your account or reference numberYou will find your account or reference number on any paperwork from your creditor.
Thank you for your
This field is required.
Letter/telephone call
of
This field is required.
DateEnter the date of the letter/telephone call.
about the above account. I am sorry that you feel unable to suspend interest charges on the above account. The majority of my other creditors have agreed to the offer of payment and agreed to suspend any interest charges still being added. They have accepted that adding further interest would not help me in my present financial difficulties, and would only increase my total debt.
As you are aware, I have already paid a lot of interest on my account. If interest charges continue, the monthly instalments I am paying will not even cover that interest. Also, the cooperation of my other creditors who have agreed to freeze interest already would be put at risk.
I would therefore be grateful if you would reconsider your decision not to freeze the interest. This would mean that the monthly payments I make would actually reduce the amount we owe to your company.
I look forward to hearing from you.
Yours faithfully
You need to include your name(s).
Include your full name