Re-negotiate with your energy supplier | Sample letter

Use this letter if you have already got a payment plan to repay your energy debt but you need to change this because you cannot keep up with the payments. Contact us for advice before using this letter.

The payments you offer should cover your current energy bills and repayments on the energy debt you owe. If you cannot afford to pay anything towards your energy debt right now, ask your supplier to pause your debt repayment arrangement until your circumstances improve.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
Today’s date will be added automatically.
Sign each letter and enclose a copy of your budget if needed.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Change to joint version

This field is required.

1st July 2024 [today’s date]*

Dear Sir/Madam

Account No:

This field is required.

Type of supply:

This field is required.

I am writing to you because I am unable to keep paying my agreed repayments.

I understand that I owe £

This field is required.

for my electricity and £

This field is required.

for my gas.

The current repayment of £

This field is required.

per

This field is required.

towards the debt on my account is not affordable for me and I would like you to review this repayment arrangement. Ofgem requires energy suppliers to consider customers’ circumstances and ability to pay when agreeing a debt-repayment plan.

I ask you to agree a new repayment amount of £

This field is required.

per

This field is required.

or accept a pause on debt repayment until my circumstances improve.

I enclose a copy of my budget summary which shows that my request is based on what I can afford.

Please reply to this letter in writing within 10 working days, confirming my

This field is required.

, including any other information you feel would be relevant or helpful to me (for example, trust fund information, energy efficiency information and so on).

I look forward to hearing from you.

Yours faithfully

This field is required.

Change country

Re-negotiate with your energy supplier if your current repayment arrangement is unaffordable (sole name)

Letter in joint names