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Sample Letter

Ask your energy supplier to accept affordable payments (sole name)

Use this letter to help you negotiate with your electricity or gas supplier to agree payments you can afford to cover your current energy bills and repayments on the energy debt you owe.  Contact us for advice before using this letter.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
  • Today’s date will be added automatically.
  • Sign each letter and enclose a copy of your budget if needed.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Change to joint version
You need to include the organisation name.
Name of the organisation you are writing toInclude the name of the person or creditor you are writing to.
You need to include their address.
Their address line 1Make sure you include the full address for the person or organisation. Don't forget the post code.
Their address line 2
Their address line 3
You need to include their postcode.
Their postcodeDon't forget their postcode.
You need to include your address.
Your address line 1Make sure you include your full address.
Your address line 2
Your address line 3
You need to include your postcode.
Your postcodeDon't forget your postcode.

4th December 2020

Dear Sir/Madam
Account No:
This field is required.
Your account or reference numberYou will find your account or reference number on any paperwork from your creditor.
Type of supply:
This field is required.
Electricity/gas/both electricity and gas
.
I am writing because we are unable to pay what we owe all at once.
I understand that I owe:
£
This field is required.
AmountLook at your latest bill and add the amount you owe.
for our electricity;
£
This field is required.
AmountLook at your latest bill and add the amount you owe.
for our gas.
Ofgem requires energy suppliers to consider customers’ circumstances and ability to pay when agreeing a debt-repayment plan.
I ask you agree a new repayment amount of £
This field is required.
Enter amount per week/monthThis should be the amount you have worked out on your personal budget that you can pay your energy supplier.
.
This field is required.
Include a paragraph outlining the special circumstances you have that you want the energy supplier to take into accountsuch as illness, disability, age or bereavement. It is always a good idea to give as much information as you can about why it is difficult for you to keep up with the current payments. Explain your circumstances and give details of your financial difficulties. Include how many people there are in your household, the ages of any dependent children that you have, whether there has been a change in your circumstances and so on. Include a copy of your personal budget with your letter with full information about your income, outgoings and how much you can afford to pay.
.
I enclose a copy of our budget sheet which shows that this is all I can afford.
Please reply to this letter in writing within 10 working days, confirming my new repayment rate, including any other information you feel would be relevant or helpful to me (for example trust fund information, energy efficiency information and so on).
I look forward to hearing from you.
Yours faithfully
You need to include your name(s).
Include your full name