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Sample Letter

Ask your mortgage lender to write off your debt (sole name)

Use this letter to ask your mortgage lender to consider writing off the debt. You can find information about how to use this letter in our fact sheet Mortgage shortfalls.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
  • Today’s date will be added automatically.
  • Sign each letter and enclose a copy of your budget if needed.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Change to joint version
You need to include the organisation name.
Name of the organisation you are writing toInclude the name of the person or creditor you are writing to.
You need to include their address.
Their address line 1Make sure you include the full address for the person or organisation. Don't forget the post code.
Their address line 2
Their address line 3
You need to include their postcode.
Their postcodeDon't forget their postcode.
You need to include your address.
Your address line 1Make sure you include your full address.
Your address line 2
Your address line 3
You need to include your postcode.
Your postcodeDon't forget your postcode.

4th December 2020

Dear Sir/Madam
Account No:
This field is required.
Your account or reference numberYou will find your account or reference number on any paperwork from your creditor.
Further to my recent
This field is required.
Letters/telephone calls.
, I enclose a copy of my budget sheet which gives details of my present financial circumstances.
As you can see, my outgoings are more than my income and I am experiencing extreme financial hardship.
Please would you consider writing off the outstanding debt owing? I have always taken my financial responsibilities very seriously, but unfortunately my circumstances are so bad that I cannot realistically maintain payments of any kind. I understand that under the ‘FCA Mortgages and Home Finance: Conduct of Business sourcebook (MCOB)’ a lender is not required to recover a mortgage shortfall debt where it is considered unviable to do so. Please take the following special information into account when making your decision.
This field is required.
Include a paragraph outlining the special circumstances you have that you want the creditor to take into account.For example, illness, disability, age or bereavement. Include evidence of your medical condition if possible, or supporting evidence from a doctor, social worker, mental health worker and so on. Also include information about why your financial situation is unlikely to improve.
As you can see my situation is very unlikely to improve in the future. My continued high debt level may also have a serious effect on my physical and mental wellbeing.
I look forward to hearing from you.
Yours faithfully
You need to include your name(s).
Include your full name