Ask your energy supplier to accept affordable payments | Sample letter

Use this letter to help you negotiate with your electricity or gas supplier to agree payments you can afford to cover your current energy bills and repayments on the energy debt you owe. Contact us for advice before using this letter.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
Today’s date will be added automatically.
Sign each letter and enclose a copy of your budget if needed.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Change to joint version

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12th December 2024 [today’s date]*

Dear Sir/Madam

Account No:

This field is required.

Type of supply:

This field is required.

I am writing because I am unable to pay what I owe all at once.

I understand that I owe:

£
Amount (required)
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AmountLook at your latest bill and add the amount you owe.
for our electricity;

£
Amount (required)
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AmountLook at your latest bill and add the amount you owe.
for our gas.

Ofgem requires energy suppliers to consider customers’ circumstances and ability to pay when agreeing a debt-repayment plan.

I ask you agree a new repayment amount of £
enter amount per week/month (required)
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enter amount per week/monthThis should be the amount you have worked out on your personal budget that you can pay your energy supplier.
.

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I enclose a copy of our budget sheet which shows that this is all I can afford.

Please reply to this letter in writing within 10 working days, confirming my new repayment rate, including any other information you feel would be relevant or helpful to me (for example trust fund information, energy efficiency information and so on).

I look forward to hearing from you.

Yours faithfully

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Ask your energy supplier to accept affordable payments (sole name)

Ask your energy supplier to accept affordable payments (sole name)

Letter in joint names