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Contact us

Here are all the ways you can keep in touch.

Speak to an adviser

To make sure we give you the best advice for your circumstances we need to know more about you.

  • We will ask you about your income and spending. You need to have this information to hand if you call. You might find it easier to complete our online budget before you call us.
  • We will also need details of who you owe money to and how much you owe them.
  • Our advisers will help you to work out what you can afford to pay towards your debt and help you to find the right debt solution.

Call us on 0808 808 4000.

Use webchat for emergency advice or one-off questions. If you have done a budget with National Debtline before, or want full advice on your options, it’s best to call instead.

Monday to Friday: 9am - 8pm, Saturday: 9:30am -1pm

Calling from abroad?

If you're calling from abroad call us on

+44 121 227 4780.

Unfortunately calling on this number is not free of charge.

You can also webchat with an adviser

Monday to Friday: 9am - 8pm

Saturday: 9:30am - 1pm

Self employed?

If you are self employed Business Debtline may be able to help you.

They offer advice over the phone and webchat.

They are open Monday to Friday 9am to 5pm.

Business Debtline


We'd love to know what you think of our website and the information we provide.

Your feedback helps us to improve our service and others to get the help they need.

Please fill in our quick survey. It should take no more than 5 minutes.


If you're unhappy with the advice you have received or how you have been treated you can make a complaint.

Read our complaints process for more information.

Our postal address

National Debtline

Tricorn House

51 - 53 Hagley Road



B16 8TP